communications | | | | | |
Communication services in China
These are informational and business talks with the designated person
the means of e-mail, telephone talks or different communicational means.
Usually this type of work is well done by the secretaries or manager-translators who briefly possess Chinese language. This is great when you have such employee in your office, working for you on a permanent base. But, sadly, Chinese language looks too complicated and rare to find an employee who possesses Chinese good enough. Numerous of Russian and foreign companies are trying to talk to Chinese companies in English. This is doesn’t seems to be easy and works very seldom. Sometimes happens. In case your procurement manager or secretary could not or don’t wish to be as creative or insistent to discuss with the supplier all details and make an agreement about all the upcoming issues. There are some obstacles on the way to the good agreement and timely coordination, first and the most evident is language barrier. English is not a native language for Chinese people, so that there is a significant obstacle needed to be considered. Even if the sides could briefly speak English, for Chinese people English is not native, and often specific details can’t be explained over the phone, especially when it is related to some technical or procedural situations.
There are situations when an employee of the office may express difficulties, when it is necessary to call the supplier in China. This is easy to understand because it is difficult to speak clearly on the phone with the unfamiliar foreign language. He puts off a call under any excuse, rather than spends a few minutes of urgent conversation and promptly solves all important upcoming and sometimes complicated issues for the company. He writes in English letters and requests to the supplier, but supplier do not answer for his own reasons. Then, your employer, report to you day by day not very cozy news, that there is no any reason why Chinese part does not answer the written letters.
But this entire thing looks reversely from the Chinese part. For example, Chinese boss, who is in charge to solve your issue, is a real responsible man. At the time of negotiations you were using the professional translator services and everything went perfect. But his stuff does not speak English at all. And he does not have anyone who speaks English in his surroundings. And the same situation is when you don’t have in your surroundings a translator who possesses Chinese well. But, there is simple solution; all you need is to hire someone who speak Chinese and call to that Chinese boss to clarify all upcoming issues in a few minutes. This is quiet common situation, and even more common, when you need to solve this issue urgently, and in some cases a part of payment to a Chinese company has already been made, and you need it really fast, but the manager from China, who is in charge for your order could not answer you because he and his closest people don’t speak English at all. This is really pretty common situation. What you needed here is to buy air tickets in China, find a professional translator and solve all rising issues by yourself, more efficiently than your procurement representative employee.
Don’t wait too much, because time is money!
Call us and we will save your time by solving these issues.
Urgently and competently!
You will understand everything in a few minutes upon conversation starts; you will find out that there is no need to go anywhere in China to clarify order details, that your supplier is alive and everything with your order goes directly to the happy end. But the reason of non-responding is that responsible manager is out for a meeting or having a business trip outside of China, or having a small vacation pause, or simply do not understand English at all. Beside this, most likely you would be informed about the state of your order production. There is a chance that you would be told that your order would be soon ready for dispatch, exactly as you agreed with their boss.
Now you could calmly rely on us visit of your supplier and send you a photo report directly from that factory, with you consignment directly from China. This service is described in details on the next page of our site – production control
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